Terms & Conditions

Welcome to Gifts’N’Giggles! Please read our terms carefully before purchasing.

By placing an order through our website, social media accounts, or direct messaging, you agree to the following Terms & Conditions.

1. GENERAL INFORMATION

1.1 Handmade Nature

All products are handcrafted and made-to-order. Slight variations in color, design, or arrangement are normal and not considered defects.

1.2 Availability

Materials, flowers, and packaging may vary based on season and supplier stock. If we cannot complete your order, you will receive a full refund.

1.3 Service Area

We offer local pickup, delivery within Ottawa, and shipping to select Canadian cities.

1.4 Currency

All prices listed on our website or communicated directly are in CAD, unless otherwise stated.

2. ORDERING PROCESS

2.1 Website Ordering (Preferred)

Customers are encouraged to use our website to order or request custom quotes.

2.2 Ordering via Instagram DM or Email

If ordering through DM, please include:

  • Item requested
  • Theme or colors
  • Budget
  • Date needed
  • City + delivery method

2.3 Booking Deadlines

  • Orders must be placed at least 7 days in advance.
  • Rush orders may be accepted (subject to availability) and may include a rush fee.

3. PAYMENTS & DEPOSITS

3.1 Deposit Requirement

A 50% non-refundable deposit is required to secure your order.

3.2 Final Balance

The remaining balance must be paid at least 24 hours before pickup, delivery, or shipping.

3.3 Payment Methods

We accept the payment options listed on our website (e-transfer, debit/credit, etc.).

3.4 Non-Payment

If the final payment is not received by the deadline, your order may be canceled without refund of deposit.

3.5 Fraud & Chargebacks

Gifts’N’Giggles reserves the right to dispute any fraudulent chargeback claims with supporting evidence (messages, photos, delivery proof, receipts, etc.).

4. CANCELLATIONS, CHANGES & REFUNDS

4.1 Cancellations

  • Orders cannot be cancelled once production has started.
  • Deposits are non-refundable unless Gifts’N’Giggles cancels your order.

4.2 Order Changes

  • Small changes (ex: color tweaks) must be requested within 24 hours of booking.
  • Major changes may affect pricing and availability.

4.3 Refunds – General

Refunds will not be issued for:

  • Change of mind
  • Personal preference issues
  • Minor imperfections that do not affect functionality
  • Variations in handmade products
  • Delays caused by couriers, weather, traffic, or incorrect address

5. MONEY BOUQUET POLICY

(Special section for cash-based items)

5.1 Damage or Loss During Transit

If a money bouquet arrives significantly damaged or is confirmed lost in transit, customers may be eligible for a refund of:

  • 50% of the cash amount only (not including design, service, or delivery fees).

5.2 Eligibility Requirements

To qualify for compensation, you must:

  • Report the issue within 24 hours of delivery
  • Provide clear photos/videos of the bouquet and packaging
  • Contact us via email or Instagram DM

5.3 Exclusions

  • Minor dents, creases, or aesthetic imperfections are not eligible for refunds.
  • Multipurpose bills (folded for design) may show natural bends. This is normal.

6. DELIVERY, PICKUP & SHIPPING

6.1 Address Accuracy

Customers are responsible for providing accurate delivery information. We are not liable for delays or losses due to incorrect or incomplete addresses.

6.2 Delivery Terms

  • Delivery windows are estimates and may vary.
  • Once the item is handed to the courier, recipient, or postal service, Gifts’N’Giggles is not responsible for delays, damage, or loss.

6.3 Local Pickup

  • Customers must arrive at the scheduled time.
  • Missed pickups may incur a rescheduling fee.

6.4 Shipping Methods

  • For security reasons, we do not publicly disclose shipping companies or methods.
  • Tracking (if applicable) is provided once shipped.

7. CUSTOMIZATION & CREATIVE DISCRETION

By placing a custom order, you authorize Gifts’N’Giggles to:

  • Select appropriate materials within your chosen theme
  • Make design adjustments based on availability, safety, or quality
  • Deliver a product that aligns with your inspiration but is not an exact replica

Variations do not constitute grounds for refund.

8. PHOTOS, CONTENT & COPYRIGHT

8.1 Marketing Use

We may photograph or film your order for advertising, unless you request privacy at the time of booking.

8.2 Intellectual Property

All images, videos, logos, text, and designs on our website or social media remain the property of Gifts’N’Giggles. Unauthorized use, copying, or reselling of our designs is prohibited.

9. SAFETY & ALLERGIES

  • Customers are responsible for checking for allergies (latex balloons, flowers, fragrances, etc.).
  • Gifts’N’Giggles is not liable for allergic reactions or improper handling after pickup/delivery.

10. CUSTOMER RESPONSIBILITY

By ordering, you agree to:

  • Handle items with care
  • Provide accurate information
  • Be available for pickup/delivery
  • Read product descriptions thoroughly
  • Understand the handmade nature of items

11. LIABILITY DISCLAIMER

Gifts n Giggles is not responsible for:

  • Delays caused by weather, traffic, or couriers
  • Damage after delivery or pickup
  • Lost, misplaced, or stolen items after handoff
  • Improper storage conditions (heat, moisture, etc.)

To the maximum extent permitted by law, our liability shall not exceed the amount paid for the product in question.

12. DISPUTE RESOLUTION

In the event of a disagreement:

  • Customers must contact us directly first
  • We will work in good faith to resolve the issue
  • Unresolved matters will be governed by laws in the province of Ontario, Canada

13. BUSINESS HOURS

  • Mon–Fri: 10AM–6PM
  • Sat: 11AM–3PM
  • Closed Sundays & holidays

Please allow up to 24–48 hours for responses during peak seasons.

14. UPDATES TO TERMS

We may update these policies at any time. The most current version will always be posted on our website.

15. AGREEMENT

By placing an order with Gifts’N’Giggles, you confirm that you have read, understood, and agreed to all policies listed above.

PRIVACY POLICY – GIFTS’N’GIGGLES

Last updated: 04/12/2025

Gifts’N’Giggles is committed to respecting your privacy and protecting your personal information.

1. Information We Collect

We may collect:

  • Name
  • Email & phone number
  • Billing and shipping address
  • Payment details (securely processed)
  • Order details
  • Social media usernames (if communicating via DM)
  • Website usage data (cookies, analytics)

2. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Respond to inquiries
  • Improve website experience
  • Provide order updates
  • Prevent fraud
  • Analyze website traffic
  • Comply with legal obligations

3. Sharing of Information

We do not sell or trade your information. We only share it with trusted third parties when necessary:

  • Delivery couriers
  • Payment processors
  • Website service providers
  • Legal authorities (if required)

4. Cookies & Tracking

Our website may use cookies, analytics tools, or tracking pixels to improve performance. You may disable cookies in your browser settings.

5. Data Protection

We take reasonable precautions to protect your personal data. However, no online transmission is 100% secure, and customers submit information at their own risk.

6. Your Rights

You may request:

  • Access to your stored information
  • Corrections to inaccurate data
  • Deletion of your information (unless needed for legal or transaction records)

7. Contact Us

For questions or privacy requests:

📧 giftsngiggles.ca@gmail.com

📱 Instagram: @giftsngiggles.ca